The aviation industry of tomorrow looks a lot like the Jetsons

The aviation industry of tomorrow looks a lot like the JetsonsThe aviation industry of tomorrow looks a lot like the JetsonsImagine Planes fill the skies much like Fords fill the streets. A six-hour drive has become a quick 45-minute flight, and you, of course, choose the latter. Your tuch barely makes a sound as it takes off.It is now an asset to live near an airport, and all of the United States airstrips are being used. Your life is like the Jetsons.Though this may sound like a sci-fi universe, it could be only a decade away, according toOmer Bar-Yohay. The Eviation CEO has been working to make that reality possible for a while now his electric nine-passenger commuter plane, the Alice, will debut in Paris this June.To Bar-Yohay, electric aviation is an inevitability, and the question is not if, but how soon.These are the good old days. Were living them right now, he said. This is what people felt in the jet age when it started in the 50s, and this is the electric age.To prepare fo r the aircraft revolution, Eviation has teamed up withEmbry-Riddle Aeronautical University in Prescott, Arizona, to work with fourth-year students on performance analysis, validation and testing as well as future electric propulsion and airframe design concepts, according to a press release. The new program - slated to begin this spring - is a win-win, saidEmbry-Riddle chancellor Dr. Frank Ayers.Were teaching them about their future. And when were working with a company like Eviation, were talking about the future, Ayers told Ladders.Indeed, Bar-Yohay heralds the electrical revolution to come as a paradigm shift. Since the aviation industry emerged during the last century, he said, there has been major growth and change in how we live our lives, from waging war to taking a vacation. In many of those practices, flight is involved.And yet, Bar-Yohay said, the aviation industry has gone through a period of stagnation.The planes look like a tube with a wheel stuck to the bottom of the m. Thats about it, he said.In contrast, Eviations the Alice is sleek and tailored, with attractive oval windows and a thin facade. But thats not what makes it especially innovative. Its pioneering spirit comes from staggeringly low operating costs and environmental sustainability.Bar-Yohay said direct operating costs for Alice will fall around $200 an hour. Thats hundreds if not thousands less than similar models that dont rely on electric energy. And by getting rid of fuel altogether, Eviations electric aircraft are not only reducing noise pollution but are generally friendlier for the environment.Because civilian aircraft and aircraft engines account for $99 billion of U.S. exports, a radical change in plane technology could have a major impact on the American workforce. Bar-Yohay said basic skill sets still lie in fields that already exist Computer science, electrical engineering, systemic solutions, automation, autonomy, etc.But the new, more efficient aircraft will also demand changes in industries related to air travel. How will people book a ticket on a nine-passenger plane? How will they connect with other travelers going to similar locales? The new technology will mandate entirely new structures by which people use transportation so that theres an affordable Uber or Lyft for regional air.For now, Bar-Yohay and Ayers are focusing on training the engineers of tomorrow so theyre prepared for the electric age. And Ayers, who is a pilot, seems excited by the prospect.I cant wait to go fly this thing, he said.

How to Answer the 4 Most Difficult Interview Questions - FlexJobs

How to Answer the 4 Most Difficult Interview Questions - FlexJobsHow to Answer the 4 Most Difficult Interview Questions -54Landing an bewerbungsvorstellungsgesprch is the first step to launching your remote career, but prepping properly for that bewerbungsinterview is a critical key to securing any position.Its likely youve participated in an interview in the past, so you know that the interviewer is probably going to lob some challenging questions your way. Knowing the reasoning behind each question can be useful in your preparations and help you best answer the most difficult interview questions.Heres how to answer the five most difficult interview questions1. Whats your biggest weakness?What the employer really wants to know Which of your skills require further training? Are you self-aware enough to see your areas of strength and the areas needing improvement? Are you able to assess yourself, and are you open to constructive criticism?Answering this most difficult interview questi onTo prep this answer prior to your interview, take a hard look at your weaknesses with a critical eye.Share one weakness with the interviewer and show them how you plan to fill that gap.Give at least two examples of how you can strengthen this weakness with further training, continuing education, or by how youve corrected the issue through experience.2. Where do you see yourself in five years?What the employer really wants to know Does this job follow your intended career trajectory? Have you considered your career long-term? Are you viewing this position as a stepping stone?Answering this most difficult interview questionShare with the interviewer that youve taken a career assessment test and proactively completed career planning or coaching.After researching the company prior to the interview, share what youve learned about the company and how you would fit to help the company grow or excel.Explain how you plan to develop professionally and the additional responsibilities you see yourself shouldering.Avoid saying inappropriate things like, I have no idea, or I havent thought that far ahead, or I want your job.3. Why did you leave your last position?What the employer really wants to know Did you leave on good terms? Did you leave on your own accord or was it a company layoff or firing? Will you say negative things about your former employer? Answering this most difficult interview questionWere you fired?No matter what the circumstance of the firing, avoid talking poorly about your former employer. Tell the interviewer that you were let go, explain that you understand the logic behind the action, and convey that you now recognize areas for improvement. Then, tell them why youre a new and improved version of yourself because of this experience.Were you laid off?Heres another instance when badmouthing a former employer will likely be a detriment to you. Tell the interviewer that there were layoffs at the time that were outside the employees control and that you re ready to apply your job skills to this new company.Did you quit?Although it may be tempting, dont express your feelings about your former employer. Instead, focus on the positive experiences you had with that employer. Mention that you felt that the time had come to seek a new opportunity that will allow you to expand your career growth and potential.4. Why should we hire you?What the employer really wants to know Are you objective about your skills and accomplishments? Can you eloquently describe your achievements? Are you qualified for the position?Answering this most difficult interview questionPrepare for this question by listing your past accomplishments at work, as well as your most refined skills.Select three or four from the list youve created to use during your interview. Be sure the accomplishments selected are conducive with the position youre interviewing for to show that youre qualified for the role.Dont forget to feature any skills or accomplishments that reflect yo ur management style, teamwork abilities, and/or your enthusiasm for your chosen field.Be sure to highlight your self-motivation and ability to meet deadlines when interviewing for remote positions.5. What are your salary requirements?What the employer really wants to know Are you realistic about the career level youre at? Are your expectations too high for this role? Were you paid more in previous positions?Answering this most difficult interview questionPrior to the interview, prepare to answer this question. Use resources such as Glassdoor, PayScale, and Salary.com to get a well-defined, reasonable salary range for this role.Be sure that youre factoring in your experience and education into that salary range and consider your geographical location as this can impact salary.Respond thoughtfully by offering a salary range and explain that youre open to discussing this further or to factor in good benefits as part of the whole package.Be pointed in your response and calmly wait in si lence once youve expressed your salary expectations. This is the first step to successful negotiating.BROWSE MORE INTERVIEW TIPSChristine Bernier Lienke contributed to this post.This is a version of a post that was

Entry Level Forensic Scientists Resume Template 2018s Top Format

Entry Level Forensic Scientists Resume Template 2018s Top FormatEntry Level Forensic Scientists Resume Template - 2018s Top FormatForensic scientists work in highly skilled roles on a variety of interesting projects. If you have the relevant education and are hoping to get your first job in the field, begin by writing your resume for an entry-level position.Convey your enthusiasm for a career in the field by discussing your goals and areas you would like to specialize in. Mention specific coursework you undertook in your forensic chemistry degree or related BSc, as well as grades and academic papers. Other work experience, even part-time work during college, can demonstrate your dependability as an employee and showcase transferable skills like the ability to work as part of a team, administration skills, IT knowledge, and quick-learner qualities.Start the resume writing process by examining the entry-level forensic scientists resume template below. Create ResumeBrielle Spencer100 Main Street, Cityplace, CA, 91019Home (555) 322-7337- Cell (555) 322-7337- example-emailexample.comProfessional SummaryEnthusiastic, resourceful graduate with academic knowledge of chemical laboratory techniques in Health Care Science-Forensic Chemistry. Ability to establish priorities and meet challenges head-on. Strong project management skills.SkillsComputer proficientOrganizational skillsExcellent communication skillsWell organizedQuick learnerEthical and honestTuning and calibrationQuantitation for quantitative analysisExtractionTrained in lab safetyMS Office proficiencySeparation and purification techniquesWork History03/2012BaristaStarbucks Commerce City, COContribute to Starbucks success by providing legendary customer service to all customers. Create a exceptional experience for customers by providing prompt service, quality beverages and products, and maintain a clean and comfortable store environment while maintaining professionalism in accordance with guiding principles. 03/2010Sales AssociateAmerican Eagle Outfitters ColoradoJune 2011-Present Denver ColoradoMarch 2010-May 2011 Colorado Springs, ColoradoProvide an engaging customer experience through knowledgeable, friendly and efficient service while following the direction of the store management team.Customer Service Drive for Results Visual Merchandising 06/2007 to 08/2009Temporary Records Technician, Temporary Administrative ClerkAdams County Sheriffs Office Brighton, COMay 2009- August 2009 Temporary Records TechnicianMay 2008-August 2008 Temporary Administrative Clerk June 2007-August 2007 Temporary Administrative ClerkPerform a wide variety of complex clerical and communications tasks. Review arrest warrants for accuracy and data entry. Successfully developed an inventory process for detention facility equipment. 06/2006Fair Assistant Adams County Parks Department Brighton, CO 80601Performed a range of labor tasks requiring light to medium physical effort, usually outdoors. Education2011Bach elor of Science Health Care Science-Forensic ChemistryUniversity Colorado Colorado Springs Colorado Springs, Colorado2007High School DiplomaHorizon High School Thornton, COAffiliationsALD- Lambda DeltaSigma Alpha Pi (National Society of Success and Leadership)National Honor Society MemberNational Spanish Honor Society Member Customize ResumeMore Science ResumesEntry Level Conservation and Environmental Scientists Resume TemplatesEntry Level Forensic Scientists Resume TemplatesEntry Level Mathematics and Statistics Resume Templates

Interview Questions About Salary History

Interview Questions About Salary HistoryInterview Questions About Salary HistorySometimes during an interview, the subject of salary history comes up. Its a good idea to be prepared to discuss salary during any interview, and to be familiar with what compensation to expect for the position. Your salary history may be of interest to your potential employer, and you should make koranvers you can discuss it in the fruchtwein flattering way. Keep in mind that in some locations, but not all, employers are not supposed to ask job applicants their prior salary. Also, some employers have banned interview questions regarding salary history. If youre asked when you shouldnt be, youll need to decide what you want to share and how you should respond. The best place to start is by reviewing your salary history. Note any changes in your salary over the course of each job, including pay raises, bonuses, and other changes in your benefits. If you are unsure of the exact amount of your previous salar ies, go back and check. Giving the wrong data to an interviewer can result in the job offer being revoked. If you have trouble remembering the exact numbers, write the information down, along with the dates for each pay change. You might even bring this sheet of paper to the interview for your reference. You also need to research the salary range for your target position, especially if it warrants higher compensation than your past jobs. Questions about salary history can easily transition into a discussion of your salary expectations. Be prepared to address any differences in your target job that would justify a higher salary and be ready to indicate how you are prepared to meet those challenges. How to Answer Make sure that what you tell the interviewer matches what you listed on your job application. Dont exaggerate or inflate your earnings. Many employers will check references and confirm your salary history prior to making a job offer. A discrepancy between what you reporte d and what the employer says could knock you out of contention for the position. Spending a little extra time verifying the numbers and writing them down can help you avoid making a mistake that could inadvertently cost you the job. Along with simply stating your starting and final salaries, its also a good idea to list any other benefits you received. These might include bonuses or other perks. Sharing these with the interviewer will demonstrate other ways your former employer recognized your worth. You might also note any big changes in responsibility that matched up with increases in salary. This will show that your former boss respected your work, and that you earned new opportunities. If you are moving from a traditionally lower paying industry like the non-profit sector to a higher paying corporate industry, be ready to point out the differences in pay for comparable functional areas. Finally, explain any inconsistencies in your salary. For example, if your salary decreased fo r any reason, explain why. Perhaps you switched to part-time work while raising a family, or your salary decreased while other forms of compensation (insurance, other benefits, etc.) increased. Show the interviewer that you were still a valued employee and that your compensation properly reflected the work that you did. Sample Answers My anfangsbuchstabe salary welches $X, and my final salary was $Y. However, this does not take into account the six bonuses I received while working there.My initial salary was $X. Over the years, I took on more responsibilities, including managing my own team and running projects these are the type of responsibilities I know you are hoping your ideal candidate can handle. Due to this increase in responsibility, my final salary was $Y.When I began working at the company as a full-time grant writer, my salary was $X. Over time, that was increased to $Y, in large part due to my successful record of receiving grants. When I became a part-time employee , my salary became $Z. However, I continued to receive annual bonuses and other benefits for my exceptional work. I was hired as the marketing director at Company A at the salary of$Y. When I first started working for Company A, I supervised the introduction of a new cleaning product. Sales for the product exceeded expectations during both the first and second year, and I was rewarded with a raise to $Z, promotion to executive director of marketing, and an annual 10% bonus. Shortly thereafter, I started a family with the adoption of my twins, and decided to downshift my career for 3 years. The company convinced me to stay on as a marketing analyst for 3 days a week for the reduced salary of $M. I was making $L working as a communications director for my non-profit employer. I sacrificed pay because of my belief in the mission to support cancer research. In comparing communications director positions in the for profit sector in our region, I noticed that salaries were about 20% highe r.

Pomodoro Technique to Boost Freelance Productivity

Pomodoro Technique to Boost Freelance ProductivityPomodoro Technique to Boost Freelance ProductivityThe path of self-employment isnt always smooth. Hourly workers (freelancers included) account for 60 percent of the U.S. workforce, and according to a brief from the Aspen Institutes Expanding Prosperity Impact Collaborative (EPIC), nearly one-third experience income volatility. Translation Americans need financial stability, and making the most of your time is a vital part of the equation. If you struggle to stay on task, the Pomodoro Technique could be the answer to your workflow problems. What Is It? The Pomodoro Technique was developed in the 1980s by Francisco Cirillo, a college student looking to make better use of his time. Named for the tomato timer Cirillo used (pomodoro is the Italian translation), the technique gained popularity in businesses in the 1990s and is now widely used by professionals to help them stay focused. Heres how it works Identify a goal to complete, e. g., writing an article, submitting an invoice, designing a graphic, etc.Set a timer for 25 minutes and begin working. Avoid any other tasks or distractions during the allotted time.When the timer beeps, take a short break (usually five minutes) to stretch, surf the web, and generally clear your mind.Repeat the process for a total of four rounds, or until your goal is complete.At the end of the fourth round, take an extended 30-minute break to relax and refocus before returning to work. Why It Works As a freelancer, youve probably experienced mental burnout or found yourself surfing the web when you should be working. Good berichterstattung Science says distractedness is your brains natural response to prolonged focus (i.e., its not your fault). Working in intervals can improve efficiency according to a study conducted by Alejandro Lleras, a professor of psychology at The University of Illinois. Llerass research found that spending too much time on a single task reduces your att ention resources, or your ability to maintain the same level of work performance over an extended period. Small breaks allow your brain to reactivate its attention and focus without sacrificing quality. Harnessing Your Freelance Focus Living the freelance lifestyle can be polarizing Either youre too focused on work to step away and enjoy life, or youre too distracted to buckle down and get the job done. In any case, the Pomodoro Technique can help you establish boundaries with incremental accomplishments- a positive force that can lead to greater achievements. Heres how to make the technique work for you Find Your Intervals The standard Pomodoro intervals might suit your needs, but theres nothing wrong with adjusting the timing to fit your personality. If youre easily distracted, for instance, you might begin with a 15-minute work interval before taking a five-minute break. Its also prudent to notenzeichen when youre most productive during the day. If mornings are when your bra in power peaks, save the administrative tasks for the afternoons and tackle the bigger jobs when you can give one hundred percent. Eliminate Temptation If your freelance work involves sitting in front of the computer, its easy to stray from your goals by clicking around on Facebook or checking out the latest news. Remove willpower from the equation by using a web browser extension like Strict Workflow. The app serves as a standard timer while allowing you to block your most-visited sites during active intervals. If accountability is an issue, use technology to help you break bad habits.Track Your Progress We learned that listing your goals is step one in the Pomodoro Technique, and analyzing each accomplishment will help you stay on track. Psychologists have long praised to-do lists as a way to boost productivity, and logging your progress can help you take the strategy a step further. Lets say you work as a freelance copywriter in addition to your full-time job. You dienstgrad a fl at rate of $75 per 500 words, which once required about three hours of focused attention at an hourly rate of $25. Using the Pomodoro Technique, youre able to accomplish the same work in two hours, effectively raising your rate to $37.50. Make note of these improvements to illustrate how the technique benefits your lifestyle, and use the motivation to push yourself further.Beyond earnings and morale, tracking your progress is likely to help you secure the tangible work/life balance that freelancers crave, which means you can use your interval breaks to do the things you enjoy read a book, go for a walk, wash a load of laundry, or even better, do nothing. The options are there if you can afford it, and setting goals is the first step to financial security. Americans are undoubtedly hardworking, but that doesnt mean our methods couldnt use the occasional tune-up. Consider your time-management shortfalls and use the Pomodoro Technique to close the gap between ambition and action. When it comes to freelancing, time really is money.

Top Choices of Professional Bio Template Word

Top Choices of Professional Bio Template Word The idea of distilling your complete professional life into one paragraph, however, may be an overwhelming endeavor. Sketching out someones individual life details cannot be a simple task. An expert biography schablone is meant to facilitate the practice of generating printed professional biographies especially for a person who would like to reach lots of people or institutions. A biography is simply an account of a persons life written by someone else. The duration of your bios may differ based on the circumstance. Twitter bios, for example, are so short, it is possible to only communicate a couple of things. The finest professional bios inspire your reader to attach with you. The Most Popular Professional Bio Template Word As an example, an accountants clients may want to work with someone trustworthy. Many forms of mental medical care professionals are able to help you reach your recovery targets. You would like your reade r to realize that youre a well-rounded individual and professional who can contribute considerable wisdom and experience. You might have lots of accomplishments in various regions of your career or company, therefore its important to choose those that will make your readers ooh as they read it. Even if its the case that you dont require a brief bio at this time, writing one is a fantastic exercise. You might want to maintain several unique versions of your bio to spell out your work. Youre now equipped to compose your bio from start to complete. Yes, your bio is an object of marketing, but we like to think about it as an essential parte of the personal brand you build for yourself. Your bio doesnt need to be super serious, nor does this have to begin with a joke. A well-written bio is an excellent tool to get in your professional toolkit. Employing bullet points or subject headers will make it simpler for somebody to scan the webpage and grab the things that they need. The rere prepared for down load, if youd prefer and need to grab that, just click save logo online page, and it is going to be instantly saved in your PC. Also, include the length of time youve lived or worked in your region. There are five different small business profile templates available to you here which will help you have the work done. You have earned a chance to toot your own horn. A specialist biography can be written about an individual, company or company. An excellent bio makes it possible to develop your individual brand, so after you have it, use it to network with other small business professionals. If youre unemployed and developing a bio as part of an on-line profile, you can list your prior role or your present expertise. Writing a biography is difficult and it ought to have an extremely in depth analysis of the individual. The duration of a biography rides on the sort of information that ought to be included. Writing a biography can likewise be the critica l portion of an academic path of study program so one needs to get assistance from a biography template to keep away from errors when writing one. It is not easy as there are many things that are to be included while one begins to start writing a biography. Its possible to likewise see Animator Resumes. Requirements also vary by state concerning the level of supervision necessary by a certified psychiatrist. Resumes become involved in virtually each interview and ergo they help decide whether you receive contacted to find an interview in almost any respect. A Biography Sample Template can help to sketch the biography really nicely with the assistance of proper diagram. The Key to Successful Professional Bio Template Word On top of that, you dont need to write one from scratch. Phone numbers are completely optional, but email is crucial. Free case has to be the exact same product as the purchased case. Templates may be used for making CV, resume so as to apply for jobs.

Fired for a SoliloquyThe Case of Office Hamlets

Fired for a SoliloquyThe Case of Office Hamlets As the elevator door closes, but before it begins its descent, the boss or HR manager on the other side of the door hears an employee impulsively mutter what he thought welches an entirely private thought, x* boss*x job, after swiftly calculating that it was safe to do that, since no one was (supposed to be) within earshot. Should the boss or manager do anything with that information?On-Stage Muttering before an Unseen AudienceThe hypothetical situation described is somewhat like that described by NG (abbreviated here to prevent compounding his professional misery by identifying him by his real-name-handle) in a forum at City-Data.com, a huge Illinois-based social networking and information site for U.S. cities, with lots of employment-related postings (total postings more than 11,000,000)Well, I worked at a call center for ATT (Sales and Services). On the 11th of this month I was dealing with an irate customer. After the customer hung up, I said (expletive deleted) you Earlier today, my coach called me in for a meeting. She told me that corporate had heard my call. Apparently they can still hear after the call has ended and heard my remark.I had really great sales, always followed my call flow, my talk time always met goal, and my QA scores were always passing. My supervisor told me she tried to talk to corporate to save me but they didnt budge and told her to terminate me.That kind of mutter bleed can clearly get an employee into trouble and maybe, as in this case, booted out the door. I said somewhat like above, because the call center agent was on the job at the time of the incident, rather than in some remote free-time location.But what about cases in which being overheard is neither expected, nor in the workplace itself (e.g., in abedrngnisher office-buildings elevator or the mens room on another floor), nor a risk inhere nt in the companys monitoring policies or technology (e.g., calls that continue to be recorded for quality assurance even after the phone portion of the call ends)?Terminated NG (which is not short for No Good) made the fatal slip of staging a crude soliloquy while at work, without realizing that even if all the worlds a stage is not true, the office is certainly oneand like most stages, one with an audience, perceived or not.Say Something, See Something (Happen)OK, so he got caught. Should his ears-like-a-dog supervisor treat it as water under the bridge, or as fire that will burn NGs bridges behind, under and ahead of him?Setting aside the legal issue of whether an employee could conceivably be fired for muttering something (besides threats) no one but the person responsible for firing him hears, there remain two other issues important enough in their own right to warrant exploring them the strategic and seelenlage questions associated with firing a venting office-soliloquizing Ha mletoverheard while at the workplace.overheard while elsewhere (on rough analogy with being caught red-handed on off-site (red)Facebook)But before exploring the rights and wrongs of such Hamlet firings, it is wise to be aware of the smarts A smart call center agent will realize that for as long as 10 or 15 seconds after the customer has hung up, the recording software and call configuration, e.g., ring and tone VOIP, can continue recording.This was confirmed by the agent in a call to my bank and is otherwise a common occurrence. So, employee beware (Employerenjoy the surveillance bonus)Likewise, a client or customer response after an agent disconnect could possibly be recorded for a few seconds, thereby providing information about whether or why the agent call disconnect was one-sided. Forgivable Wateror Fatal Fireunder the Bridge? So, how should the boss or HR manager respond, if at all? For a moment, consider the possibilities from the strategic and moral point of view (rather tha n from the legal standpoint). The possible strategic and moral responses as alternatives to firing includeDont react No harm done, you say, because the customer had already disconnected, literally, if not emotionally. Besides, although the question as to what the law in fact allows is set aside for the moment, to the extent that the law may be vague, flexible, variable (e.g., depending on the region) with unforeseen consequences for the company, that uncertainty can give enough pause to justify not reacting.Against this mellow non-response and despite whatever legal fuzziness there may be in firing the agent, it can be argued that the potential for disaster on this and future occasions was and is unacceptably huge. Suppose the customer had merely dropped the phone and then picked it up to resume listening, creating the false impression of a call disconnect. If that didnt happen during the recent call, the harm done is that a potentially disastrous habit would be reinforced by a supe rvisory or monitors non-reaction.Check the employees file for any mention of Tourettes syndrome This may sound like a joke, but the point is that it may be worthwhile to search for extenuating circumstances, such as acute stressespecially if the employee in question is otherwise a valuable company asset. This makes sense from the financial strategic perspective, for obvious reasons, such as cost-saving staff retention and avoidance of possible law suits (even if frivolous).Whats more, if private mutterings are going to be sufficient for the firing of that employee, a precedent will have been established for firing, instead of rehabilitating, reprimanding or otherwise retaining the next out-of-line office Hamletwhich can lead to (more) cases of If it aint broke, dont torch it.Another posting on the city-data site claimed that a boss who fired a customer service rep for cursing under his breath in the presence of a customer also bragged about what a great employee the rep was before t hat incident.However, the cost-benefit picture here differs from that of the possibly corrigible office Hamlet who does no immediate harm, since there was a probably adversely affected third party, the customer, present at the time of this separate multi-person incident.Schedule sensitivity training for staff To maximize the likelihood that the offending Hamlet would get the rehabilitative message without having to be singled out (which can have damaging consequences of its own), arrange a sensitivity training session, or, more simply, just have a short meeting about the issue, to nip it in the (already partially blossomed) bud. The point can be hammered home by making it clear that the meeting was called because of such an incident and that the culprit has been identified (without revealing who it iswhich will, in any case, be unnecessary, since the gossip mill will shortly fill in that blank).Notify the union, if there is one At the risk of finding yourself embroiled in a debate o r law suit about employee free-speech rights, you could raise the issue with the employee union rep, if there is one. That just might have some effect.Review the tape to assess and improve agent-customer procedures and relations Sitting down with Hamlet and reviewing the interaction with the customer could prove invaluable in several ways1. It restores a collaborative tone to the working relationship, as an offset to whatever sense of alienation that may have been a factor in his outburst.2. It offers a valuable data-mining opportunity for the purpose of analyzing and improving the formats, protocols, procedures, etc., of agent-customer (scripted) interactions.3. It allows the agent to salvage his self-esteem and add positives to the negative experience.4. It is likely to engender gratitude in the agent that can translate into better performance.5. If proposed in a non-threatening, conceivably even light-touch way, it could make the agent comfortable with using the tape as a group l esson this, however, being the least likely outcome.Focus on the employees intentions, not on the consequences of his behavior In ethics, a big fuss is made about the distinction between the moral (de)merits of intentions vs. the moral (de)merits of consequences of ones actions. Since we are certainly more directly responsible for our intentions than for the consequences of our actions, it seems reasonable to argue that the office Hamlet should be morally judged by what he intended than by the unintended consequence(s).Equally importantly, if, on the other hand, it is insisted that consequences count more than intentions, the office Hamlet should still not be fired, because there were no dire consequences, save for the above-mentioned risk of reinforcing his monologue habits by failing to react in any way whatsoeverwhich, as shown above, is only one of the many available strategic and moral management responses.From this moral perspective, there is only one proper response to an off ice Hamlet who has done no harm and who, in a thought-to-be solitary moment, mutters x*%x or asks, To be, or not to be?Let him be.But make him learn.